Is Your Small Business Ready for SMS Marketing?

Is Your Small Business Ready for SMS Marketing?

SMS Marketing High Key Impact

The average email marketing campaign has a 20% open rate.  How would a 90% + open rate sound?  According to a Dynmark report, SMS texting crushes email open rates at a whopping 98%!

While email is a critical communications tool to stay visible in front of your customer base, small businesses should pivot their thinking and open up to SMS marketing.

SMS stands for Short Message Service, another word for Text Messaging.  While MMS stands for Multimedia Messaging Service, or media sharing via text messaging (photos, videos, emojis, bitmojis, etc.).

Let’s take this one step further, according to Gartner, email response rates are 6% whereas text response rates are closer to 45%.

So let’s jump on the SMS bandwagon and look at our options for small businesses.

What should my SMS messaging look like?

Look at this SlideShare from Jake Jeffries with The Complete Retail SMS Marketing Guide.

Within the framework of SMS, he provides recommendations for the best days of a week and times of day to send text messages.

Message content may include your current sales/promotions, a personalized happy birthday text, holiday greetings, new product announcements and thank-you-for-your-purchase notes, all within 160 characters of a text.

Create content which grabs attention as the text comes through.  Calls to action with exclusive offers, are personalized or ask a question make a difference in your messaging.

What are the pitfalls of SMS Marketing?

To be effective at business texting, small business owners must divide the time and resources to create campaigns with a punch.  By spamming your customers (sending too many messages) or, on the flip side, not creating a consistent text campaign, you may lose subscribers who opt out.

Get inventive with your message as the immediacy of texting causes recipients to act.  The same content you use with other social media platforms may not work as well with SMS.

Which SMS services will help me get started?

Read this comparison from Top Ten Reviews to help you decide which SMS messaging service is best for your needs.  Another comparison published by Capterra looks at even more SMS services.  See which features are stand-outs.  Also, think about your database and how you will capture mobile phone numbers if you don’t currently ask for them.  Will you buy a list or ask for a mobile number at checkout?  Many of the SMS services have an opt-in number for texting so that your customers may subscribe on the spot.

Have you had SMS text messaging experience within your small business?  Comment below.

 

By Cheryl Friedenberg

High Key Impact

Cheryl@highkeyimpact.com

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Is September Going To Get Busy?

Are you gearing up for busy season? There are several ways your business should prepare for a Fall marketing blitz!

1.  Video Marketing

By using Facebook Live on your Facebook Business Page or Shooting a short message to your customers on your IPad, there are exponential results seen from Video Marketing versus typical channels.  I recently experimented with several clients and Facebook Live–the results were astounding!

2.  Paid Ads

Facebook Boosts or a Google Adwords Campaign generate a multitude of viewers to your local or nationally based business.  Each paid platform has specific advantages, however, if your presence on Facebook needs a push, I would recommend a $5-10/day ad budget, especially when promoting a local business.  You may customize your audience specific to geography, age, gender and more!

3.  SEO

If your website’s SEO has not been looked into or changed for over a year, it’s time to revisit Search Engine Optimization.  Speak to your website’s manager and discuss how your business has received leads, transitioned it’s focus or what you believe brings customers to your front door.  This will help those keywords, meta descriptions and tags for Search purposes.  SEO takes several weeks to catch up to changes, so start now!
For help & guidance with all of the above, call Cheryl at 215 514 8271, or email cheryl@highkeyimpact.com

Top 3 Marketing Headlines This Week

To keep you up-to-date on the latest digital marketing news for small businesses, take a look at the top 3 marketing headlines this week.

New Looks This Week:  The social media world is being changed around forever with 2 very different changes for marketers, businesses and individuals.  First, Instagram changed the design of it’s ever-famous icon to look brighter and bolder.  Second, Twitter is reportedly coming out with new criteria for its 140-character limit, which may exclude links and photos.  Are we saying goodbye to Bit.ly and Google URL shortener?

Video is rocking and rolling into more and more mainstream social media posts every day.  Here is a great article how you can DIY video streaming or snippets to show your best face!  Contact us if you would like to test out You Tube’s Directr For Business as it’s an easy way to create high quality video.

Is Email Marketing Dead?  Especially among Generation Z and Millennials, there has been discussion in the marketing world about how these groups do not embrace email.  Well, it’s wrong.  Not only is email marketing thriving among younger audiences, the mobile-version is growing ever-so-strong!  Make sure your email campaigns are mobile-friendly and adaptable to all screens.
Email marketing is alive and kicking!

Have any news you want to share with us?  Contact cheryl@highkeyimpact.com with your marketing insight and tips!